Frequently Asked Questions (FAQ) - HostAfrik
1. What is HostAfrik?
HostAfrik is a web hosting and domain registration company offering reliable and affordable hosting solutions for individuals, businesses, and developers across Africa and beyond.
2. What services does HostAfrik provide?
Web Hosting (cPanel Shared Hosting)
Domain Name Registration
Reseller Hosting (optional if you offer this)
Email Hosting
Website Security (SSL Certificates)
3. How do I buy hosting or a domain from HostAfrik?
1. Visit our website.
2. Choose your hosting plan or domain name.
3. Add to cart and complete payment online.
4. Your service will be activated immediately.
4. Can I pay with Mobile Money or MasterCard?
Yes! HostAfrik accepts:
MTN Mobile Money (MoMo)
MasterCard / Visa
5. How do I access my cPanel?
After purchase, you値l receive your login link, username, and password by email.
cPanel: https://yourhostname:2083
6. Can I transfer my domain or website to HostAfrik?
Yes, we offer free website migration and can help you transfer your domain or hosting account with no downtime.
7. Do you provide a free SSL certificate?
Yes! All our hosting plans come with FREE SSL certificates for every domain hosted on our servers.
8. How can I upgrade or downgrade my hosting package?
To change your hosting package, simply you can do that from your dashboard, from upgrade/downgrade section, or contact our sales department. We will guide you through the process based on your current usage and needs.
9. Is HostAfrik hosting reliable?
Absolutely. We guarantee 99.9% uptime and use secure, high-speed servers in UK, US, Canasa, France, Spain, Turkey, Iran, Dubai, India, China, Russia, Japan, Australia, Romania, Italy, Poland, Germany, Norway, Sweden, Finland, Brazil, Peru, Ecuador and Netherlands to ensure your website runs smoothly.
11. What is Grace Period & Redemption Period?
When a domain name expires, it doesn’t get deleted immediately. There are two important timeframes that give the owner a chance to recover the domain before it is lost forever:
1. Grace Period (Renewal Grace Period)
This is the first stage after a domain expires.
The domain owner still has the right to renew the domain at the regular price without any penalty.
The website and email linked to the domain may stop working, but you can still reactivate the domain easily.
Typical Duration:
7–30 days (depends on domain extension like .com, .net, .org, etc.)
Key Point:
No extra fee—just pay the regular renewal fee.
2. Redemption Period (Domain Redemption Grace Period)
If the domain is not renewed during the Grace Period, it enters the Redemption Period.
The domain is now deactivated and queued for deletion but still recoverable.
To restore the domain, the owner must pay a higher Redemption Fee + Regular Renewal Fee.
Typical Duration:
30 days (varies by domain extension)
Key Point:
The domain is still yours—but you must act fast and pay the redemption fee to recover it.
12. What Happens After the Redemption Period?
If the domain is not recovered during the Redemption Period, it moves into a final stage called Pending Delete, which typically lasts around 5 days.
During this stage, the domain can no longer be recovered by the previous owner.
Once the Pending Delete period ends, the domain becomes publicly available for anyone to register on a first-come, first-served basis.
13. What is HostAfrik's Domain Renewal Policy?
HostAfrik follows a clear domain renewal timeline to help you recover expired domains:
- Grace Period (0–30 days after expiry): Renew at regular price with no penalty.
- Redemption Period (30–50 days after expiry): Recover domain by paying redemption fee + renewal fee.
- Pending Delete (After 60 days): Domain cannot be recovered. It is permanently deleted and may become available for public registration.
10. What support options are available?
Our support team is available 24/7 through:
Email
Live Chat
Support Tickets
Let’s Get Started!
You can easily build a new site with the HostAfrik SiteBuilder, point-and-click install your favorite CMS system (such as WordPress), or even migrate your existing website to HostAfrik for FREE! No matter what your technical level, HostAfrik has the tools to build you a beautiful new website quickly and easily.
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